Customer Support
Contact Us
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Mailing Address: Metro Music LLC 706 Challenger Way Forked River, NJ 08731 |
E-mail: orders@truesoundcontrol.com Telephone: (732) 455-2252 Please Note: Room Analysis forms should be faxed directly to Auralex at (317) 842-2760. |
Frequently Asked Questions
Ordering & Payment
What types of payment do you accept?
Credit Card (Online)
We gladly accept VISA, MasterCard, American Express and Discover cards. If you are shipping to an address other than your credit card billing address, the alternate address must be on file with your credit card company. You can submit your credit card payment online instantly via our secure checkout.
Paypal
Paypal payments (via credit card, bank account, E-check or Paypal balance) are welcome with a confirmed shipping address. Please allow up to 5 business days for E-checks to clear prior to shipping.
Check or Money Order
We also accept checks or money orders made payable to Metro Music LLC. Checks and money orders must be drawn on a U.S. bank in U.S. dollars. Please allow up to 5 business days for checks to clear prior to shipping.
How can I order by mail?
Shop at our Web site just as you would if you were ordering online. During checkout, select "Phone/Mail Order" under payment options, and when you have completed the checkout process, you will receive an order summary by e-mail, which you can print and mail with your payment.
Do you charge sales tax?
Orders shipping to a New Jersey address will be charged 6.625% New Jersey sales tax.
Shipping
How much does shipping cost?
Shipping varies depending on the items purchased and will be calculated in the shopping cart during checkout.
How long will it take to receive my order?
All orders are processed within 2-3 business days. Transit time usually takes 1-5 business days depending on your location. Orders are not shipped or delivered on weekends or holidays.
What shipping carrier do you use?
Most items are shipped Fedex Ground or UPS Ground. Some smaller items may be shipped by USPS Priority Mail, and some larger orders may be sent by freight (e.g., Roadrunner, Fedex Freight, etc.).
Do you offer expedited/rush delivery?
We do not offer expedited or rush delivery through our website at this time.
Do you ship internationally?
Our products are available for shipping only to the lower 48 US states. Due to size and weight restrictions, air shipping for most items to regions outside the lower 48 US states would be cost-prohibitive. We encourage you to the manufacturer's website for a list of international distributors that serve your region.
Returns & Exchanges
What is your return policy?
Most items may be returned within 30 days of shipment date for a refund of the purchase price. Shipping charges are not refundable. If your order was eligible for Free Shipping, our outbound shipping cost will be deducted from your refund.
We can only accept items that are returned without signs of wear and tear and with all of the original contents and packaging. Contents consists of any included parts and accessories, as well as the warranty card and manual without user's notes or markings. Packaging includes all inner and outer packaging, complete with the original barcode affixed. We do not accept returns of partial boxes or individual components of a kit. Items not returned in the condition described here may be subject to refusal of return or a restocking fee. Items marked "Special Order" are not returnable.
If an exchange is needed as a result of a defect or our mistake, we pay the shipping charges - both to have your item sent back to us, and to send you a replacement item.
If you wish to return an item, please contact us for a return authorization and shipping instructions.
Privacy Policy
What is your privacy policy?
Here at Metro Music LLC, we are committed to ensuring your privacy as a customer. In general, you can visit our Web site without telling us who you are or revealing any information about yourself. There are times, however, when we may need information from you, such as your address when requesting a catalog by mail, or your e-mail address if you are joining the mailing list. If you choose to give us personal information via the Internet that we or our business partners may need -- to correspond with you, process an order or ship your order, for example -- it is our intent to let you know how we will use such information. All information collected is used for Metro Music LLC / TrueSoundControl.com only, and will never be sold, rented, or used for any other purposes. We do keep track of the IP addresses and domains from which people visit us. This data is used solely to analyze trends and determine site usage patterns and is then discarded.