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| Home > About Us > |
| Shipping Information
Direct-ship items are shipped by FedEx Ground from the manufacturer in Indiana. Some smaller items may be shipped by U.S. Mail depending on size and weight. Larger orders may be shipped by freight. Expedited shipping may be available for an additional charge - please call us at (609) 971-2700 for a quote. If an item is returned, our outbound shipping charges will be deducted from the refund. Please see our Return Policy for details. Free shipping applies only to the continental US.
No P.O. Boxes, APOs or FPOs FedEx Ground cannot deliver to post office boxes or military APOs/FPOs, so please make sure to provide a valid street address for shipping.
Alaska, Hawaii and U.S. Territories We do offer shipping to Alaska, Hawaii and the U.S. territories for orders placed by phone; however, our Website is currently set up to accept online orders shipping to the continental U.S. only. For shipping costs to Alaska, Hawaii or the U.S. territories, please contact us for a shipping quote (free shipping does not apply).
International Shipping We do offer international shipping by Airmail for select non-oversized items. For international shipping costs, please email us for a shipping quote. We accept international payments by Paypal only, and buyers are responsible for paying customs fees/VAT upon delivery. When Will I Receive My Order? Three factors determine when you will receive your order: order processing time, item availability and transit time: Order Processing: Orders paid by Credit Card or instant Paypal payment are processed the same day. Payments by eCheck (Paypal) generally require 4 business days to clear before your order is processed. Orders paid by personal or business check may be held for up to 4 business days for clearing before the order is processed for shipment. Item Availability: When you add an item to your cart, the "Availability" column shows an estimate of how soon that item will ship (most items are "2-5 business days"). Please note this is an estimate of when it will be sent out, not when you will receive it. This date is an estimate from the manufacturer and can change. If an item you order is temporarily backordered, we will contact you with an expected shipping date. Transit Time: Most items ship by FedEx Ground directly from the manufacturer in Indianapolis, Indiana. We receive your FedEx Ground tracking number(s) from the manufacturer the day after your order has shipped and then forward the tracking information to you. The chart below shows estimated transit times via FedEx Ground:
In the event an item is being shipped by alternative methods (USPS Priority Mail or private trucking company), we will notify you by email and will include tracking information or an estimated delivery date.
Undeliverable/Refused Packages FedEx Ground and FedEx Home Delivery generally make three attempts to deliver a package. Some items in our catalog are oversized and will require a signature upon delivery; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If FedEx returns a package to us because it was refused or undeliverable to the shipping address you provided, a 25% restocking fee will apply. |
Free
Ground Shipping on Everything in our Store - No Minimum Purchase!
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